Privacy Policy

We may collect and process the following personal data:

• Identity information: full name, date of birth, gender
• Contact details: email address, phone number, billing and delivery addresses
• Medical information: details of your symptoms, medical history, and medication (required for online consultations)
• Order history: items purchased, prescriptions submitted, and delivery details
• Technical data: browser type, device ID, IP address, cookies, and browsing activity
• Payment information: processed securely via our payment providers (we do not store card details)

We use your data to:

• Process and deliver your orders
• Provide medical consultations and issue prescriptions
• Comply with regulatory requirements for pharmacies
• Improve our website and user experience
• Communicate with you about your orders or services
• Send marketing emails only with your consent

For more details on our service flow, visit our How It Works page.

We only send marketing messages if you have given us permission (opt-in). You can unsubscribe at any time via the link in our emails or by contacting help@clickpharmacy.co.uk.

We use cookies to improve site functionality, personalise your experience, and gather usage insights. This includes services like Google Analytics and Facebook Pixel.

You can learn more about cookie types and manage your preferences by visiting our Cookie Policy (or by adjusting your browser settings).

We only retain your data for as long as necessary, including:

• Prescription and medical data: minimum of 8 years (as per NHS and GPhC guidelines)
• Order and delivery records: 6 years (for auditing and tax purposes)
• Marketing preferences and site usage: as long as consent is active

Your data is stored on secure UK-based servers and protected by:

• SSL encryption for all transactions
• Firewall and malware protection
• Secure user authentication and password protocols
• Access controls and regular audits
• Payment processing via PCI DSS-compliant providers

We take your privacy seriously and regularly review our systems to maintain a high level of data protection.

You have the following rights under UK GDPR:

• Right to access – Request a copy of the personal data we hold about you
• Right to rectification – Request corrections to incomplete or inaccurate data
• Right to erasure – Request deletion of your data (when legally permissible)
• Right to restrict processing – Ask us to limit the way we use your data
• ight to object – Object to data processing for direct marketing
• Right to data portability – Request to transfer your data to another provider
• Right to withdraw consent – If processing is based on your consent

To exercise any of these rights, email us at help@clickpharmacy.co.uk. If you’re not satisfied with how we’ve handled your data, you can file a complaint with the Information Commissioner’s Office (ICO).

Our services are intended for users aged 18 and over. We do not knowingly collect data from children. If we become aware that data has been collected from someone underage, we will take appropriate action to delete it.

We may share your information with trusted third parties necessary for:

• Payment processing (e.g., Stripe, PayPal)
• Prescription review (registered UK prescribers)
• Courier services (e.g., Royal Mail)
• Website analytics (Google, Meta)

We never sell or rent your data to third parties.

We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to you via email or a site notice.

Last updated: 01/04/2025.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: help@clickpharmacy.co.uk.

Address: 46 Woodgrange Road, London E7 0QH

Phone: 0207 867 3932