Complaints Procedure

At Click pharmacy, we try our best to deliver the best service to our patients and constantly look at ways to improve our service and customer satisfaction. If anything goes wrong however, we will do it’s best to put things right. If for any reason you are not happy with any of our services, we encourage you to contact us and share your feedback.

How to make a complaint

If you are dissatisfied with our service and wish to make a complaint, you may do so completing the form below or by email at:

When writing to us, provide as much detail as possible such as your name, order number and the reasons for your complaint. Make sure we have enough information to investigate your complaint.

Next steps after making your complaint

Upon receiving your complaint, a member of our team will be in touch within 2 working days with a resolution. If you are not satisfied with the initial resolution, your complaint will be escalated to a senior member of our team, who will look to resolve your concerns within 5 working days.

We aim to acknowledge all written complaints within 2 working days and resolve them within 5 working days of receiving them.

Record keeping of complaints

So that we can monitor and continue to improve our service, all complaints are recorded in our register. This allows us to keep track of the types of issues our customers face, so that we can ensure they do not face similar problems in the future.

If you’re still not happy with the way your complaint has been handled you can contact the GPhC who can provide further support. Contact details for the GPhC are:

Order before 15:00pm (Monday to Friday) for next day delivery