For regulatory reasons, we cannot accept returned medication once they have been dispatched from our pharmacy as we are not able to reuse the same medication. Any unwanted medication must be taken to your local pharmacy for safe disposal.
If the independent prescriber, for any reason, decides not to issue a prescription for a particular treatment, you will be notified via email and issued with a full refund.
Damaged or faulty medication can be returned and a full refund will be given including your postage costs. Please inform us by contacting firstname.lastname@example.org, quoting your order number. Please ensure that the returned item is complete and includes all the original packaging. The return address can be found on the dispensing label on your medication.