Frequently Asked Questions

Yes, Click Pharmacy is a fully UK-registered pharmacy. We are General Pharmaceutical Council (GPhC) registered and LegitScript certified, ensuring we meet all the regulatory requirements for online pharmacies. You can confidently shop with us, knowing your health and privacy are in safe hands.

We take the security of your data seriously. All sensitive information is encrypted using SSL to ensure it remains safe and private. We also adhere to the UK Data Protection Act and follow strict privacy protocols. You can find more information on how we protect your data in our Privacy Policy.

To place an order, simply visit our website and browse our selection of treatments. Once you've selected your treatment, you'll need to complete a free online consultation, which is reviewed by one of our UK-registered prescribers. If approved, you can proceed with your order and enjoy next-day delivery within the UK. For more details, check out our Delivery Information page.

A: We offer next-day delivery for all UK orders placed before 3:00 PM. Your order will be dispatched via Royal Mail and delivered to your doorstep. You’ll receive a tracking number to monitor your delivery’s progress. For more details, visit our Delivery Information page.

Yes, all medications are delivered in plain, discreet packaging to respect your privacy. No details about the contents are visible on the outer packaging.

Once your order has been dispatched, we’ll send you an email with your tracking number. You can use this number to track your delivery on the Royal Mail website. For more tracking information, visit our Delivery Information page.

Due to the nature of prescription medications, we cannot accept returns unless the product is faulty or incorrect. If you receive an incorrect or damaged item, please contact our customer service team, and we’ll assist you with a solution. For more information on returns and refunds, visit our Returns & Refunds Policy .

Yes, all prescription medications require a valid prescription. If you don’t have one, you can complete a free online consultation with one of our UK-registered prescribers who will assess your health needs and determine if a prescription is suitable. To learn more, visit our How It Works page.

Our medical questionnaire is designed to assess whether the medication is suitable for you. Once you submit your questionnaire, a UK-registered prescriber will review it to make sure you’re receiving the correct treatment. For further details, visit our How It Works page.

While we don’t offer real-time video consultations, our UK-registered prescribers review each consultation carefully to ensure that the treatment is appropriate for you. If needed, they may contact you for further clarification.

For more information on how our consultation process works, visit our How It Works page.

Your personal data is stored securely, and we comply with all relevant data protection laws, including the UK Data Protection Act and GDPR. We use SSL encryption to protect your sensitive information. You can read more about how we protect your data in our Privacy Policy.

We respect your privacy and will never share your personal information with third parties without your consent, except where required by law. We only share data with our medical professionals and delivery partners to process your order. For more details, read our Privacy Policy.

For certain treatments, it is recommended that we keep your GP informed so that your medical records are kept up to date. However, we will not inform your GP without your consent.

Yes, Click Pharmacy is a GPhC-registered pharmacy. We are committed to operating legally and safely, adhering to UK regulations for online pharmacies.

Our services are certified by LegitScript and approved by the NHS. For more about our legitimacy, visit our About Us page.

All medical advice and prescriptions are provided by UK-registered prescribers, who follow strict medical guidelines. We aim to ensure that the treatments we offer are suitable for your health needs. Our services are regularly reviewed and comply with UK medical standards. To learn more, visit our About Us page.

If you are unhappy with any aspect of our service or your treatment, please follow our Complaints Procedure. We aim to resolve all issues fairly and promptly.

If you have any questions or need assistance, you can reach our customer support team via the following methods:

Email: help@clickpharmacy.co.uk

Phone: 0207 867 3932

We aim to keep all products in stock. However, if an item is temporarily out of stock, you will be notified on the product page. We may also suggest alternative treatments, or you can sign up for a notification when the item is back in stock.

You can cancel your order as long as it has not been dispatched. If you wish to cancel your order, please contact our customer service team immediately. Once dispatched, the order cannot be cancelled. For full cancellation terms, please refer to our Terms and Conditions.

Currently, Click Pharmacy only offers shipping within the UK. We are unable to fulfil orders for international delivery at this time.

Yes, our Royal Mail delivery service may require a signature upon delivery to ensure your medication is safely received. If you are not available at the time of delivery, a notification will be left with instructions on how to collect your package.

If your order is delayed or you haven’t received it within the expected time frame, please contact our customer service team immediately. We will work with Royal Mail to resolve the issue or assist you with an appropriate solution.

Yes, we offer free next-day delivery for all orders within the UK. A minimum spend of £100 is required. To learn more about our delivery options, visit our Delivery Information page.

We currently do not offer loyalty rewards. However, we provide competitive prices for all our treatments, and you can enjoy free next-day delivery on all orders over £100.