Frequently Asked Questions

Our Services

Is Click Pharmacy regulated and legal?

Click Pharmacy is registered and regulated as an internet pharmacy with the General Pharmaceutical Council (GPhC). For further information or to view our registration details, you may visit the General Pharmaceutical Council website .

Click Pharmacy is also authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell prescription medicines online.

Do I need a prescription to order?

You do not need an existing prescription to order your treatment from us. We offer a free medical consultation service which is reviewed by one of our doctors who will issue a private prescription to all eligible patients, so that your medication can be dispensed by Click Pharmacy.

Can I use an existing prescription?

We do not currently accept existing NHS or private prescriptions. We offer a free medical consultation service which is reviewed by our one of our doctors who will issue a private prescription to all eligible patients, so that your medication can be dispensed by Click Pharmacy. There is no additional cost for this process.

Can I speak to a pharmacist?

You can speak to one of our pharmacists on the telephone or via Skype.

How do I know your medicines are genuine?

Click pharmacy is fully regulated by the General Pharmaceutical Council (GPhC), so you can be assured that all medicines dispensed by our pharmacy are genuine and safe to use.

Can I make a repeat order?

Yes. Existing customers can use the "Repeat Order" tool, which is found in the top menu bar. Repeat orders can also be made from the "Order History" section once you login to your Patient Area.

Is your service confidential and discreet?

Your medical information and order history is completely confidential and only accessible by our pharmacy staff or doctors and when dispatching your medicine we use discreet packaging without any branding or labels.

Orders & Payment

What are my payment options?

We accept all major credit and debit cards including Visa and Mastercard.

How long does it take to get my order approved?

We aim to assess your questionnaires and approve treatment before 3pm everyday so that your medicine can be dispatched the same day.

What will appear on my bank statement?

Your purchase will appear as Clickpharmacy.co.uk or Click Pharmacy on your bank statement.

My order hasn't arrived. How can I check the status?

You can check the status of your order in the "Order History" section once you login to you Patient Area. You can then use the tracking number shown against your order to track your order by visiting the Royal Mail website. [www.royalmail.com/track-your-item]

Can I cancel my order once I've paid for it?

You can cancel an order for medication up until the point your order is dispatched. This can be done by sending an email to help@clickpharmacy.co.uk. Please note, dispatch could occur soon after an order is placed. Once your order is dispatched you will not be allowed to cancel it.

How do I know if my order has been received?

You will receive an email notification and a message regarding your order in your Patient Area once your order has been received.

What is your return and refund policy?

For regulatory reasons, we cannot accept returned medication once they have been dispatched from our pharmacy as we are not able to reuse the same medication. Any unwanted medication must be taken to your local pharmacy for safe disposal.

If the doctor, for any reason, decides not to issue a prescription for a particular treatment, you will be notified via email and issued with a full refund.

Damaged or faulty medication can be returned and a full refund will be given including your postage costs. Please inform us by contacting help@clickpharmacy.co.uk, quoting your order number. Please ensure that the returned item is complete and includes all the original packaging. The return address can be found on the dispensing label on your medication.

Delivery

Which countries do you deliver to?

We deliver only within the United Kingdom.

What are your delivery times and options?

Our delivery times and options are as follows:

Your Account

I have forgotten my username/password. How do I get access to my Patient Area?

Please click on “Log in” and then select “I’ve forgotten my username” or “I’ve forgotten my password”. You then enter your email address and we will respond to you by email with your login details.

How do I change my personal details?

You can easily change your personal details by login into your Patient Area, clicking on “Patient summary” and then “Change your personal and log in details”.

Can I close my account?

Your account can be deactivated however by law we are required to keep a copy of your medical consultation notes. So once you account is deactivated we will only keep a medical record of the consultations that occurred.

To deactivate your account please send us a message requesting for your account to be deactivated through your Patient Area by sending a request to help@clickpharmacy.co.uk

Will my GP be informed of my treatment?

We will never share your personal information with anyone without your consent.