Providing NHS services

We are registered and regulated as an internet pharmacy with the General Pharmaceutical Council (GPhC) and have been awarded an NHS contract allowing us to fulfil NHS repeat prescriptions. We dispense and deliver both NHS repeat and private prescriptions all across the UK. We specialise in delivering medicines to your door and our qualified team consist of pharmacists, dispensing assistance, friendly customer services personnel and UK pharmacy prescribers who together ensure you have access to your pharmacy where ever and whenever you need.

Using our NHS prescription service is absolutely free. If you usually pay for your NHS prescriptions, you will only pay for the normal NHS fee (currently £9.35 per item), but using our service and delivery will always be free.

Nominating Click Pharmacy as your pharmacy is a simple process. You can register with our service by clicking the sign-up button at the top of this page. You will then be asked to answer a few simple questions together with your delivery address. You can start to use our NHS repeat prescription service as soon as you register.

You will need to provide answers to a few basic questions which includes your name, address, phone number, date of birth and whether you pay for your prescription. Once you have signed up to our service, we will be in touch with you if we require any further information, such as information about payment exemptions or setting up payment for your repeat prescriptions.

Yes, you’ll still need to request your prescription from your GP when you need it in the same way you have always done. Once you have requested your medication, your GP will send your prescription to us electronically so we can fulfil it and have the medicines delivered to you right away.

For prescriptions received from your GP before 3pm, our pharmacy team will send it out the same day via tracked Royal Mail, depending on stock availability. We always use secure, discreet and unmarked packaging for all of our deliveries.

If we receive a prescription from your GP before 3pm we will usually send your medicines out the same day. However prescriptions received after 3pm will be dispatched the next working day. We use the tracked Royal Mail service which means that your medications will be with you within 24 - 48 hours after dispatch.

Yes, your medication can be delivered to any address of your choice in the UK. This can be your home, pace of work, to a neighbour or a member of the family. Normally, we will send your medications to the address that’s on your prescription, therefore if you want to get your medication sent to an alternative address you should do so by logging in to your account and updating your delivery address in your dashboard.

Our service is completely discreet and confidential. Your medical data and order history is always kept confidential and is only viewable by our pharmacy staff and prescribers. When dispatching your medicine we use discreet packaging without any branding or labels.

Yes, if you are exempt from paying for your prescriptions you simply select the appropriate option when signing up to our service. If you’re already one of our patients and you no longer need to pay for your prescription then give us a call and a member of our team will be able to update your profile so you no longer have to pay for your prescriptions.

Once you have registered with us you can pay for your prescriptions using a debit or credit card once your prescription is ready to be dispatched. Alternatively we can set you up on a recurring billing for repeat prescriptions so that you will automatically be charged for your prescriptions when they are sent out.

Yes! For any medication query or if you need help with managing your medication our UK based pharmacists are available over the phone during usual opening hours (9am – 6pm, Mon-Fri). Alternatively you can send them an email anytime of the day and they will look to respond before the end of the next working day.

You can contact our pharmacy team by phone on 0207 867 3932 during our usual opening ours. Alternatively you can send them an email at help@clickpharmacy.co.uk anytime of the day and they will look to respond before the end of the next working day.