1. Cancellation policy
If you have ordered any of our medications that are to be delivered by post, you have the right to cancel such an order up until the point your medication is dispatched. In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, cancellation is not possible for the supply of a medicinal products (Part 3, Section 27).
Your right to cancel the order ends at the point we send you email confirmation that your order has been dispatched (the date and time we on which we notify you to that your assessment has been approved), which is when the contract between us is formed.
You can cancel an order for medication up until the point your medication is dispatched by sending an email to email@example.com. If you cancel your order (as per Cancellation policy above), we will issue a full refund within seven (7) working days.
2. Orders declined by prescribers or pharmacist
If the independent prescriber of pharmacist, for any reason, decides not to issue a prescription for a particular treatment, your order will be cancelled and you will be notified via email. If your order is declined, we will issue a full refund within seven (7) working days.