1

Quick
health check

Start by selecting the condition for which you require a treatment by using the conditions menu at the top of the page, or by selecting the relevant condition on the homepage. Once you have chosen your intended treatment, click the “Start Consultation” button, which will take you to a medical assessment questionnaire.

The medical assessment questionnaire is secure and confidential and usually takes a few minutes to complete. The medical questionnaire will ask you about the treatment you are seeking, the nature of your specific condition and your medical history. These short questions are similar to the questions your GP would ask you in a face-to-face consultation.

Once complete, your medical assessment will be reviewed by one of our independent prescribers who will assess if the treatment option is suitable for you.

If you have any questions when completing the medical assessment or when selecting the treatment options, please call our patient support team on 0207 867 3932 where one of our pharmacist will be available to help.

2

Select a
treatment

Once you have completed the medical assessment you will be presented with treatment options available for the condition you wish to treat. After selecting the treatment option you will then proceed to checkout to complete the simple ordering process.

In the meantime, if you are eligible for the treatment a private prescription is issued so that your medication can be dispensed by our pharmacy.

3

Fast
checkout

At the checkout stage you will asked to provide your delivery details and select your preferred delivery option. You can view our range of delivery options and timings here. Once you have provided your delivery details you will be asked to complete the payment process by paying with either your credit or debit card.

Once you have completed the payment process you will receive an email confirmation that your order has been received and your Patient Area will be updated with your order details.

If our doctor has deemed you eligible for the treatment a private prescription will be issued so that your medication can be dispensed by our pharmacy.